From October 2024 to September 2025, Waters Meet served as the system operator of the pilot housing navigation center and specialized shelter system under contract with the City of Spokane. In this role, Waters Meet was tasked with overseeing contracting with the service providers operating shelters, as well as identifying and facilitating the opening of new shelters in coordination with property owners and service providers.
Waters Meet has prepared this report to share what we have learned in this role. We believe these insights are important to consider in the context of the more holistic changes that are currently being implemented and considered across the housing and homeless services system in our community.